Return & Refund Policy

Last Updated: August 2026

PT CelebFlix Media Internasional ("CelebFlix", "we", "our", or "us") strives to provide the best streaming experience for all users.

This Return & Refund Policy explains the terms regarding subscription cancellations and refund requests for CelebFlix services.

By purchasing a CelebFlix subscription, you agree to this Return & Refund Policy.

1. Digital Service

CelebFlix provides digital streaming services and subscription-based access to movies, series, and other video content.

Because our services are delivered digitally and become available immediately after purchase or activation, subscriptions are generally non-returnable.

2. Subscription Refunds

Subscription payments are generally non-refundable, except in the following circumstances:

• Duplicate or accidental charges.
• Unauthorized transactions verified by CelebFlix.
• Technical issues caused by CelebFlix that prevent access to the subscribed service for an extended period.
• Refunds required by applicable law or by Google Play Store / Apple App Store policies.

Refund requests are evaluated on a case-by-case basis.

3. Cancellation of Subscription

Users may cancel their subscription at any time.

When a subscription is canceled:

• Access to premium content remains available until the current billing period ends.
• No partial or prorated refund will be provided unless required by law.
• Automatic renewal will stop after cancellation.

4. Purchases Through Third-Party Platforms

If your subscription was purchased through:

• Google Play Store
• Apple App Store
• Other authorized payment providers

Refunds and cancellations may also be subject to the policies of the respective platform.

Users may be required to submit refund requests directly through the platform where the purchase was made.

5. Duplicate Payments

If you believe you have been charged more than once for the same subscription, please contact us as soon as possible.

After verification, eligible duplicate payments will be refunded using the original payment method whenever possible.

6. Failed or Interrupted Payments

If a payment fails or is interrupted:

• Your subscription may not be activated until payment is successfully completed.
• CelebFlix is not responsible for delays caused by payment providers or financial institutions.

7. Technical Issues

If you experience technical problems accessing CelebFlix services, please contact our customer support before requesting a refund.

Our team will make reasonable efforts to resolve the issue. If the issue cannot be resolved and is determined to be caused by CelebFlix, we may consider an appropriate refund or service credit.

8. Fraud Prevention

CelebFlix reserves the right to refuse refund requests involving:

• Abuse of the refund policy.
• Fraudulent activity.
• Violations of our Terms of Service.
• Unauthorized account sharing or misuse.

9. Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the payment method and financial institution.

Actual processing times may vary depending on your payment provider.

10. Changes to This Policy

CelebFlix reserves the right to modify this Return & Refund Policy at any time.

Any updates will be posted on our website and mobile application. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us